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Customer service
GENERAL QUESTIONS - FAQS
REGISTERING IN DESTINIA.COM
Do I need to register to find information and prices with respect to travel, flights and hotels in Destinia?
When and in which cases should I register as a Destinia user?
How can I obtain the offers newsletter?
What should I do to stop receiving the Destinia offers newsletter?
How should I cancel my registration in Destinia?
SAFE ELECTRONIC PAYMENT OVER THE INTERNET
Is it safe to pay with a credit card through Destinia?
Can Destinia ask me for any kind of additional documentation or a signed authorisation in order to confirm my flight? Why?

HELP - FLIGHTS
1. ONLINE FLIGHTS PURCHASE GUIDE
To purchase your flight successfully through Destinia, proceed as follows:
Search and Availability of flights.
Enter the reservation details
Your Flight reservation is confirmed
2. ON-LINE FLIGHTS INFORMATION AND REQUIREMENTS
To confirm a flight with Destinia you must be over 18, enter the names and surnames of the passengers as they appear in the ID or passport, a credit card number, including the expiry date and the CVV2*.
3. DOUBTS DURING THE FLIGHT PURCHASE PROCESS
Can Destinia.com request me for any kind of documentation? Why?
How can I know whether my reservation has been correctly confirmed?
What should I do if I don't receive the e-mail confirming my purchase?
There is an error in my flight confirmation. What can I do?
Can I purchase a flight on the same day as its departure?
Are the seats on the flight that appear as available in the search results list guaranteed?
What is an e-ticket? How does it work? What are its advantages?
4. ACCESS TO MY RESERVATION AND FLIGHT STATUS.
How can I check in online?
I want to check the status of my flight. Where can I do this?
I've lost the confirmation e-mail. How can I retrieve the information on my e-ticket?
In the event of a change in my flight, how will I know?
5. MODIFICATION OR CANCELLATION OF A CONFIRMED FLIGHT
I have a confirmed flight with Destinia: Can I cancel or change it?
Is it possible to change the name in a ticket?
I have purchased a return ticket. Can I just use the inbound part?
There is an error in my flight confirmation. What can I do?
6. DOUBTS IN PAYING FOR A RESERVATION
How do I pay for my flight?
When is the charge applied to the card authorised for payment?
A duplicate charge has been made to my card. What is the reason for this?
7. SPECIAL SERVICES AND SITUATIONS
How can I confirm a flight for an unaccompanied minor?
I need a special service. How do I request it?
How much luggage is allowed on my flight?
Do LOW COST flights include the luggage allowance?
Overbooking or Overselling
What is an e-passport?
What is the ESTA? (compulsory requirement for EU nationals travelling to the US)
8. FLIGHT TERMS & CONDITIONS
The general flight terms and conditions are shown in our website when you make the reservation. You should read and accept them to confirm the reservation. If you have any doubts about this, please consult us before you confirm your flight.
You can also consult the General Flights Terms and Conditions by clicking here: General flight conditions


HELP - HOTELS
1. ONLINE HOTEL RESERVATION GUIDE
Search and Availability of dates
Enter the reservation details
Your hotel reservation is confirmed
2. INFORMATION AND REQUIREMENTS FOR ONLINE HOTEL RESERVATIONS
To confirm a flight with Destinia you must be over 18, enter the names and surnames of the passengers as they appear in the ID or passport, a credit card number, including the expiry date and the CVV2*.
3. DOUBTS DURING THE HOTEL RESERVATION PROCESS
How can I find out whether my hotel reservation has been confirmed?
If an error occurs in the process or I do not enter all the information, will the hotel reservation be confirmed anyway?
If I reserve a hotel for another person, should I do it in my name or in that person's name?
How can I know whether my reservation has been correctly confirmed? What should I do if I don't receive the e-mail confirming my purchase?
4. ACCESS TO MY HOTEL RESERVATION STATUS
I need to check the status of my hotel reservation. Where can I consult it?
I have lost my confirmation e-mail. How can I retrieve my hotel voucher information?
5. CANCELLING OR MODIFYING A CONFIRMED HOTEL RESERVATION
How can I cancel or change my hotel reservation?
What charges must I pay for cancelling my hotel reservation?
What charges are incurred for modifying a hotel reservation?
6. DOUBTS IN PAYING FOR THE RESERVATION
What payment methods are used for making hotel reservations?
What is the CVV2 code?
What is Payment by Instalments?
Can I pay my hotel reservation by bank transfer?
Do the prices shown in the Website include taxes?
7. GENERAL HOTEL CONDITIONS
The General Conditions for Hotels are shown on the same page when you make the reservation. Read and accept them to confirm. If you have any doubts about this please consult us before confirming your reservation. You can also consult the General Conditions for Hotels by clicking here: General hotel conditions


HELP - FLIGHT + HOTEL
1. FLIGHT + HOTEL PURCHASE GUIDE
To purchase your flight + hotel successfully through Destinia, proceed as follows:
Search and Availability of dates
Enter the reservation details
Your flight plus hotel reservation has been confirmed/div>
2. INFORMATION AND REQUIREMENTS FOR FLIGHT PLUS HOTEL ONLINE
To confirm a flight plus hotel reservation with Destinia you must be over the age of 18. Enter the given names and surnames of the passengers as they appear on their IDs or passports and a credit card number with the expiry date and CVV2.
3. DOUBTS DURING THE FLIGHT PLUS HOTEL RESERVATION PROCESS
What is a Flight plus Hotel?
How can I know whether my reservation has been correctly confirmed?
What should I do if I don't receive the e-mail confirming my purchase?
There is an error in my flight plus hotel confirmation. What should I do?
Can I purchase a flight plus hotel on the day of departure?
Are the places on flights and in hotels shown as available in the search results list guaranteed?
What is an e-ticket? How does it work? What are its advantages?
How can I obtain a boarding card before going to the airport?
Can I reserve extra insurance?
4. ACCESS TO MY RESERVATION AND FLIGHT STATUS.
I want to check the status of my flight. Where can I do this?
I have lost my confirmation e-mail. How can I retrieve my e-ticket?
In the event of there being a modification in my flight plus hotel reservation, how will I know?
5. CANCELLATION OR MODIFICATION OF A CONFIRMED FLIGHT PLUS HOTEL RESERVATION
I have a confirmed flight with Destinia: Can I cancel or change it?
What charges are made for cancelling my Flight plus Hotel reservation?
What charges are made for modifying my Flight plus Hotel reservation?
There is an error in my Flight plus Hotel reservation. What should I do?
6. DOUBTS IN PAYING FOR THE RESERVATION
What payment methods are used for making flight plus hotel reservations?
What is the CVV2 code?
Can I pay my flight plus hotel reservation by bank transfer?
Do the prices shown in the website include taxes?
When is the charge applied to the card authorised for making payment?
7. SERVICES AND SPECIAL SITUATIONS
I need a special service. How do I request it?
How much luggage is allowed on my flight?
Overbooking or Overselling on the flight.
What is an e-passport?
8. GENERAL CONDITIONS FOR FLIGHT PLUS HOTEL
The general Flight plus Hotel terms and conditions are shown in our website when you make the reservation. You should read and accept them to confirm your reservation. If you have any doubts about this, please consult us before you confirm your reservation. You can also consult the General Flight plus Hotel Conditions by clicking here: general conditions for flight plus hotel

HELP - CARS
IMPORTANT INFORMATION
Why do I need a credit card to pick up the car I have rented?
What is the guarantee or safety deposit?
What is excess insurance cover?
How can I find out whether my reservation has been confirmed?
How can I cancel or modify a reservation?
Driver's age
What do I need to pick up my car? Necessary documents.
What is a voucher and why is it necessary?
Can I drop the car off at a different office from the one where it was rented?
Fuel policy.
Insurance information
 
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